products & services
Workforce management
IEX TotalView &
Workforce Dynamics
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Consulting
Strategy and operational advice
Training & development
Career path, performance and operational training programmes
QPC Integration
Data exchange, capture and reporting systems
QPC MIS
Contact routing and ACD management information systems
Services & support
Quorum user groups
customer service transformation We help the world's leading companies to reduce cost, increase revenues and improve customer and employee retention within contact centres and other service environments.
IEX TotalView & Workforce Dynamics Hosted and managed services to match agent resources with contact demand to improve service and reduce cost.
Consulting Create and optimise your contact handling enterprise to meet your operational and strategic objectives
management information system CTIA Unified and multi-tenanted MI from across your Aspect, Cisco or Genesys contact routing environments for better reporting and performance / workforce management data.
Integration QPC Integration Collect, share and report information from the systems across your enterprise to leverage additional value from your new and existing technology investments
Skills Management and eLearning Séntrel Development Solutions Develop your people efficienctly and effectively to meet your business needs
BTEC Career Path Work base learning providing structured career development and the skills that your business needs to succeed