IEX TotalView hosted solution - Kick Off training
Kick Off courses take place on your premises using your newly installed TotalView system.
They are tailored to suit your system and business, making the integration into your
organisation as smooth as possible.
* These training courses form part of your TotalView installation.
Courses
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Objectives
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Application Design Workshop*
(½ - 1 day)
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Plan and design the TotalView structure and
configuration required for your business.
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Database Build Workshop*
(2 days)
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Customise TotalView to the specific needs of your
organisation. Define the database to reflect your call
flows and work rules.
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Application Process Class*
(3 days)
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Use the system with real data, maintain the agent
database, generate forecasts, plans and schedules,
monitor activities, manage changes and generate reports.
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Team Leader Training*
(½ day)
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Focus on the processes involved in managing the contact
centre on a daily basis, such as making updates to agent
schedules, updating plan requirements to meet the
needs of the day and managing schedules to meet
service level goals.
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Vacation Planner
(1 day)
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Set up and use Vacation Planner. Held after Application
Process Class.
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WebStation
(1 hour)
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Features and functionality of the product. Held after
Application Process Class.
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SmartSync Discovery Day
(½ - 1 day)
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Establish data requirements. Attendees should be familiar
with TotalView functionality.
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Multimedia
(1 hour)
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Produce a forecast for non phone contact work. Held
after Database Build Workshop and Application Process
Class and delivered as a webinar.
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