QPC's integration solutions make it easy for you to get solutions to work together by collecting, sharing and reporting data:

QPC Integration Layer - allows contact centres to adopt a service oriented architecture (SOA) approach to workforce optimisation. Using the QIL systems such as workforce management, quality monitoring, learning management, skills based routing, ACDs, ERP and HCM can work together and share information, creating integrated processes to leverage additional value from existing technology investments.

QPC Barista - quickly get the precise management information you want with rich graphics by obtaining and combining information from single or multiple systems.

QPC Desktop Connect - collect information and triggers from any application on the agent desktop to easily overcome issues associated with gaining data and events from enterprise applications.